Privacy Policy ibet Casino — Malaysia Member Data Protection

Ibet casino ("we", "Platform", or "ibet casino") takes our responsibility to protect the privacy and data security of every member using our platform seriously. This Privacy Policy clearly outlines the data collection, processing, storage, and protection practices we follow.

As an online casino platform operating in Malaysia, we understand how important your trust is to us. The information you share with us is used solely for the purposes stated in this policy, and we will never sell or rent your personal data to any third party for marketing purposes without your explicit consent.

This Privacy Policy applies to all users of the ibetcasino.one website, the ibet casino mobile app, and all related services we offer to members in Malaysia and internationally.

Ibet casino collects your personal information through various channels when you use our platform. The types of data we collect are as follows:

We only collect information that is genuinely necessary for the stated purposes. Should you decline to provide certain mandatory information, we may be unable to deliver some or all of our services to you.

The personal information we collect is used for the following purposes, all of which are necessary to provide you with a safe and high-quality online casino service:

• Account management: Creating, verifying, and managing your member account, including the required KYC process.
• Transaction processing: Securely processing deposits, withdrawals, and all financial transactions in your account.
• Platform security: Detecting and preventing fraud, money laundering, unauthorized access, and other illegal activities.
• Legal compliance: Fulfilling legal obligations, including anti-money laundering (AML) and KYC requirements set by the authorities.
• Service communications: Sending important notifications related to your account, transactions, promotions, and service updates.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate assistance.
• Product improvement: Analyzing aggregated user behavior to improve the platform's interface, performance, and overall experience.
• Relevant marketing: Sending promotional offers tailored to your preferences — only if you have agreed to receive marketing communications.

Ibet casino does not sell, rent, or disclose your personal information to external parties for their own independent marketing purposes. However, we do share data with selected third parties in the following limited situations:

• Payment service providers: Financial institutions and payment processors required to complete your deposit and withdrawal transactions.
• Game software providers: Licensed gaming companies that provide slot games, Live Casino, and Sports Betting within our platform — limited to data required for game functionality only.
• Identity verification services: Trusted third-party KYC providers for identity verification and AML compliance purposes.
• Regulatory authority: We will disclose information when required by law, court order, or direction from a competent authority.
• Analytics and security: Analytics and cybersecurity service providers that help us protect the platform — data is shared on a limited basis and subject to confidentiality agreements.

All third parties we work with are required to comply with data protection standards equivalent to our Privacy Policy and are not permitted to use your data for any purpose other than what has been agreed upon.

We implement multiple layers of technical and organizational security measures to protect your personal data from unauthorized access, misuse, loss, or destruction:

• 256-bit SSL/TLS Encryption: All communications between your browser and our servers are encrypted using the highest-grade SSL/TLS protocols.
• Data-at-rest encryption: Sensitive data stored in our databases is encrypted using AES-256 algorithms.
• Strict access controls: Only staff who require access to specific data to perform their duties are permitted to do so — based on the principle of least privilege.
• Two-factor authentication (2FA): All staff accounts accessing internal systems are required to use 2FA as an additional security layer.
• Regular security audits: Our platform undergoes penetration testing and independent security audits on a regular basis.
• Real-time monitoring: An automated monitoring system operates 24/7 to detect any suspicious activity or unauthorized access attempts.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. In the event of any security breach affecting your data, we will notify you within the timeframe required by applicable law.

Ibet casino uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Preference cookies: Saving your preferences such as language, display settings, and game preferences for a more personalized experience.
• Analytics cookies: Helping us understand how members use our platform so we can make targeted improvements.
• Performance cookies: Monitoring platform speed and reliability to ensure a smooth gaming experience.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some platform features. For more information on managing cookies, refer to your browser's help documentation.

Ibet casino retains your personal information only for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.

• Active account data: Retained for the duration your account is active plus any period required by law following account closure.
• Financial transaction records: Retained for a minimum of 7 years in accordance with financial and anti-money laundering legal requirements.
• Security logs: Retained for 12 months for security investigation and fraud detection purposes.
• Communication data: Support emails and live chat records are retained for 2 years for dispute resolution purposes.
• Anonymous analytics data: May be retained for a longer period as it does not contain personally identifiable information.

When the retention period expires or upon a valid request from you, your data will be securely deleted or anonymized in accordance with our established data deletion procedures. Secure data deletion ensures your information cannot be recovered once the deletion process is complete.

As an ibet casino member, you have the following rights regarding your personal data. You may submit a request to exercise any of these rights through our support team:

To submit any request relating to your privacy rights, please contact our support team via 24/7 live chat. We will process your request within 30 days of receipt.

Ibet casino is an online gambling platform restricted to individuals aged 18 years and above only. We do not knowingly collect or process personal data from individuals under the age of 18.

If we discover that personal data of an individual under 18 years of age has been collected without proper age verification, we will promptly take action to delete the relevant information and terminate the associated account.

If you believe a minor has registered on our platform, please contact our support team immediately so we can take the appropriate action.

Ibet casino reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, applicable legislation, or service improvements.

When any material changes occur, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a clear notice on the platform's home page for a minimum period of 14 days.
• Sending email notifications to all registered members if the changes significantly affect privacy rights.

It is your responsibility to review this Privacy Policy periodically. Your continued use of the platform after any amendments are published will be considered acceptance of the updated terms.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our team through the following channels:

• Live Chat: Available 24/7 directly from the ibet casino platform for an immediate response.
• Email: [email protected] — for privacy inquiries and requests relating to personal data.
• General support: [email protected] — for general inquiries relating to accounts and services.

Our Data Protection Officer (DPO) team will respond to all privacy-related inquiries within 3 business days. For official privacy rights requests, we will provide a full response within 30 days.